Terms & Conditions

Last updated: September 12, 2026

These Terms & Conditions (“Terms”) govern your use of the Toisto iOS application and this website (together, the “Service”), provided by AS Labs Oy (Business ID 3637687-8, Vattuniemenkuja 3, 00210 Helsinki, Finland — “we”, “us”). By downloading or using the Service, you agree to these Terms.

1. Eligibility and accounts

You must be at least 13 years old to use the Service. If you are under 18, you confirm that a parent or guardian has reviewed and agreed to these Terms on your behalf.

Some features, including AI analysis, require an account created with Sign in with Apple. You are responsible for activity that occurs under your account. Keep your Apple ID credentials secure.

2. License to use the app

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use the app on Apple devices you own or control, for your personal, non-commercial use, in accordance with these Terms and Apple’s App Store terms. We (and our licensors) retain all rights, title, and interest in the Service, including all software, design, and branding.

3. Your content

You retain ownership of the videos, photos, and messages you create or upload, and of the coaching facts and training plans you create or confirm in the app (together, “Your Content”). By using AI analysis, Coach Memory, or Your Training, you grant us a limited license to store, process, and transmit that content solely to operate the Service for you — including processing by our AI provider to generate your coaching feedback and to maintain coaching memory and training plans, which may take place outside the EEA, as described in our Privacy Policy.

You are responsible for Your Content. Only upload material you have the right to use, and do not upload content that is unlawful or infringes anyone’s rights (for example, recordings of identifiable people without their permission where consent is required).

You can delete Your Content at any time in the app — including individual memories, training plans, conversations, and your entire account.

4. Subscriptions

Access to the Service requires a paid subscription (“Toisto Pro”) after any applicable free trial. Available plans, current prices, and what each plan includes are shown in the app and in the App Store before you subscribe. See also our Pricing page.

  • Subscriptions are billed through your Apple ID via the App Store. We never see or store your payment card details.
  • Subscriptions renew automatically at the end of each billing period (monthly or annual, per your chosen plan) unless you cancel at least 24 hours before the current period ends.
  • The exact price in your local currency is always shown in the App Store at the point of purchase. Prices may vary by region and may change; price changes apply only to subsequent billing periods and Apple will notify you as required before any increase takes effect.

5. Free trial

New subscribers may be offered a free trial of 14 days. Unless you cancel before the trial ends, the trial converts automatically into a paid subscription and your Apple ID is charged. Any unused portion of a free trial is forfeited when you purchase a subscription. Free trials are limited to one per Apple ID, subject to Apple’s rules.

6. Cancellation

You can cancel at any time in your device settings: Settings → [your name] → Subscriptions → Toisto, or via the App Store app. Cancellation takes effect at the end of the current billing period; until then you keep access to paid features. Deleting the app or your Toisto account does not cancel a subscription — you must cancel it through Apple.

7. Refunds

Because billing is handled by Apple, refunds are granted or denied by Apple under Apple’s Media Services terms, not by us. You can request a refund at reportaproblem.apple.com or via Apple’s refund instructions. If you are an EU consumer, statutory withdrawal rights for digital content apply as implemented by Apple’s purchase flow.

8. Changes to paid features

We may change which features are included in a subscription. If we materially reduce what an active subscription includes during a period you have already paid for, you may contact us for a proportional remedy.

9. AI-generated feedback — important disclaimer

Toisto’s analysis is generated automatically by AI models.

  • AI feedback is provided for informational and training purposes only. It is not professional coaching, medical, or physiotherapy advice, and it is no substitute for a qualified instructor.
  • AI output can be inaccurate, incomplete, or misleading. We do not warrant the correctness of any analysis, measurement, or recommendation.
  • We make no guarantee that using the Service will improve your golf game or prevent injury. You practice and apply any feedback at your own risk. Consider your own physical condition, and consult a professional before making significant changes to your technique.

10. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to the Service, other users’ data, or our systems
  • Reverse engineer, decompile, or extract the source code of the app, except where permitted by law
  • Interfere with or disrupt the Service, including by circumventing usage limits or abusing the AI analysis feature
  • Resell, sublicense, or provide the Service to third parties as a commercial offering

11. Service availability and changes

We provide the Service “as is” and “as available”. We may modify, suspend, or discontinue features at any time, and we do not guarantee uninterrupted or error-free operation. We may impose or adjust reasonable usage limits (for example, on upload sizes, video length, or analysis volume) to keep the Service working well for everyone.

AI coaching is subject to a monthly allowance on paid plans (resetting on the billing-anniversary day each month) and a single allowance for the 14-day trial. Settings → Account shows how much of the current period’s allowance you have used, as a percent. Recording and replay still work if the allowance is used up; coaching resumes at the start of the next paid period, or when a trial converts to a paid subscription. You cannot shorten an in-progress trial in the app.

12. Termination

You may stop using the Service at any time and delete your account in the app. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service. Upon account deletion or termination, your data is removed as described in the Privacy Policy, which also covers a limited subscription usage record that may remain after deletion. Cancelling a subscription is separate from deleting your account — see Cancellation above.

13. Limitation of liability

To the maximum extent permitted by applicable law:

  • We are not liable for indirect, incidental, special, or consequential damages, loss of data, or loss of profits arising from your use of the Service.
  • Our total aggregate liability for claims relating to the Service is limited to the amount you have paid us for the Service in the 12 months preceding the claim (or €50 if you have paid nothing).

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability arising from gross negligence or willful misconduct, or your statutory rights as a consumer.

14. Apple App Store

These Terms are between you and us, not Apple. Apple has no obligation to provide support or maintenance for the app and is not responsible for addressing any claims relating to it. Apple is a third-party beneficiary of these Terms and may enforce them against you.

15. Governing law and disputes

These Terms are governed by the laws of Finland, without regard to its conflict-of-law provisions. Disputes shall be resolved in the District Court of Helsinki, Finland. If you are a consumer in the EU, you also retain the protections of the mandatory consumer-protection laws of your country of residence, and you may use the EU online dispute resolution platform or, in Finland, the Consumer Disputes Board.

16. Changes to these Terms

We may update these Terms as the Service evolves. Material changes will be announced in the app or on this website before they take effect. Continuing to use the Service after changes take effect constitutes acceptance of the updated Terms. The “Last updated” date above reflects the current version.

17. Contact

AS Labs Oy Business ID: 3637687-8 Vattuniemenkuja 3, 00210 Helsinki, Finland support@toistogolf.com