Support

Use this page to find answers, understand how the app works, and get in touch if you need help.

Frequently asked questions

Do I need two devices?

No. Two-device mode is optional. One iPhone or iPad is enough to record, review, and get AI feedback. If you use two devices, we recommend an iPhone on the tripod for recording and an iPad nearby for live preview and replay.

How do training plans work?

Open Your Training from Home. The AI coach builds a long-term plan for one club or shot at a time — driver, woods, irons, wedges, chipping, bunker, or putting — and you review the draft. Open a plan, train from it, and send recorded swings to it to get feedback and follow your progress. You can archive or delete a plan from its detail screen. Deleting a plan does not delete the related chats.

Is my video used to train AI?

No. Uploaded content is processed to generate your coaching feedback and is not used to train AI models. You can delete uploaded content at any time from the app.

How do I delete my data?

To remove coaching facts only, use Settings → Coach Memory. To remove a training plan, open it in Your Training and delete it. To remove conversations, uploaded videos and photos, Coach Memory, training plans, and bug reports, go to Settings and delete your account. Account deletion is immediate and does not cancel your App Store subscription. A limited subscription usage record may remain, as described in the Privacy Policy. If you cannot access the app, see Delete your account below or email support.

Why do I need to sign in with Apple?

Toisto uses Sign in with Apple to keep your conversations, coaching memory, training plans, and uploaded media private to you. Your account links your swings, AI chats, and settings across sessions. We do not use your Apple ID for marketing or share it with third parties.

Two-device mode is not connecting — what should I check?

Keep Wi-Fi and Bluetooth turned on on both devices — they connect directly to each other, so no shared network or internet is required (being on the same Wi-Fi network can make discovery faster). Make sure both devices granted the Local Network permission when prompted. If pairing still fails, restart the app on both devices.

What happens to videos I upload for AI analysis?

Videos and photos you upload are stored in the EU. Analysis may run on Google servers outside the EEA. The content is used only to generate your coaching feedback and is not used to train AI models. You can delete uploaded content at any time from the app.

How do I save clips to Photos?

After recording or reviewing a swing, use the save option in the replay view. The app requests Photo Library access only when you choose to save or import media.

How much does a subscription cost?

Toisto offers monthly and yearly plans after a 14-day free trial. List prices are on toistogolf.com/pricing; the exact amount in your local currency is always shown in the App Store before you subscribe.

How does coaching memory work?

When Remember me between sessions is on, the coach keeps a picture of you across chats: a profile (handicap, equipment, goals, and similar notes), preferences you share about training or anything else, and discrete facts you share. Swing technique the coach notices is stored as coaching observations, not as those editable facts. You can review the facts in Settings → Coach Memory.

How do I view, edit, or delete what the coach remembers?

Open Settings → Coach Memory. There you can edit your profile, add or change individual memories, swipe to delete one, or use Delete all memories. Turn off Remember me between sessions to stop the coach using or saving this long-term picture. Deleting a memory in the app removes that record. Conversations are not deleted when you clear memories.

What is Incognito Analysis?

Start Incognito Analysis from AI Analysis (or the conversation list). That chat is private from Coach Memory: the coach will not use what it already knows about you, and nothing from the conversation — including swing observations — is saved for future sessions. Messages and videos still exist in that conversation until you delete it.

What happens if I use up the AI coaching allowance during the trial?

Recording and replay still work. Coaching pauses until the paid subscription starts after the 14-day trial. You cannot shorten the trial in the app. Check Settings → Account for the percent used this period.

Report a bug

Report issues in the app via Settings → Report a Bug, or from the AI chat interface. Bug reports include diagnostic information to help us investigate: app version, iOS version, device model, and locale. You can also email support@toistogolf.com with a description of the problem.

Delete your account

Delete your account in the app via Settings. This immediately and permanently removes all conversations, uploaded videos and photos, Coach Memory (including your profile and memories), training plans, bug reports, and revokes your Sign in with Apple authorization. It does not cancel your App Store subscription. A limited subscription usage record may remain after deletion, as described in the Privacy Policy.

If you cannot access the app, email support@toistogolf.com from the address associated with your account. Account deletion will be processed within 30 days.

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Contact us

Email us at support@toistogolf.com. We aim to respond within 2–3 business days.